For a DOA RMA: A new unit will be shipped from the Juniper manufacturing facility within two (2) business days; The defective product must be returned within ten (10) days from receipt of the replacement unit;During the Discovery process, Cisco DNA Center assigns a role to each of the discovered devices. 2. com. Q. reused on RMA router, please delete invalidated router from vManage. This type of arrangement can apply to a physical good as well as a software. In the Cisco DNA Center GUI, click the Menu icon and choose Provision > Network Devices > Inventory. scope server x/y -> scope memory-array x -> show stats history memory-array-env-stats detail. Cisco's obligations hereunder are conditioned upon the return of affected Hardware in accordance with Cisco's or its service center's then-current Return Material Authorization (RMA) procedures and in accordance the Cisco RMA Policy for Warranty and Hardware Support Contract Returns. Step 2. Reboot the device. UDI information can be obtained from show version or show inventory taken from the command line interface (CLI) of the Cisco device. Check the Health Events on FMC. Cisco's RMA tool will send reminders to fill out the draft RMA to the user with whom the case was opened. Note. DNS, DHCP, etc. Start an Immediate Backup. Dial Plan and Call Processing. (10) calendar days in accordance with the Cisco RMA Policy for Warranty and Hardware Support Contract Returns. In addition to a higher capacity and. Q. To return a product, please follow the instructions below: Step 1 unused parts to Cisco in its original. Fig 1. com. Cisco hardware during the standard Return Material Authorization (RMA) process. Manage Cisco Systems US/Canada investigations for counterfeit, grey market, and service related cases. Voice: 1 800 800-1180 ext. 3. Latin America. Click Next. Please follow the packaging instructions and shipping requirements provided on the RMA Process page. Follow the instructions provided on the screen by Microsoft to continue with the activation process. In addition to a higher capacity and. Please note that this support is applicable to certain Cisco Collaboration products. Read the final. 3 - Faulty device ready to replace. . update ASA software to same version as the primary ASA. Hardware warranty duration: 1 year. . returned to Cisco. Hardware replacement: Cisco or its service center will use commercially reasonable efforts to ship a replacement part for delivery within 10 working days after receipt of the defective product at Cisco’s site. Figure 1. 2. Choose the appropriate File Transfer command, either Between Local PC and Flash or Between Remote Server and Flash. Backup and restore is primarily intended for RMA scenarios. This will allow you to open and process the. docx 1 For Next Calendar Day and Next Business Day delivery, the RMA request must be created by 3:00 PM Local Depot Time for delivery on the Next Calendar Day or Business Day. Click Add. Enter the name of the backup process, Weekly_data_backup. Step 5. . This number is printed on the FedEx label and on the reference section of your FedEx invoice. Community. return merchandise authorization (RMA): An RMA (return merchandise authorization) is a numbered authorization provided by a mail-order merchant to permit the return of a product. Bias-Free Language. Note: Use the CSV file from step 1 to fill in all the values requested when the device template is attached. · Asset Recovery use the Direct Web Access feature in many of the automated email reminders sent to customers. Back Up Device Configuration from Failed Device. . Confirm that there is no connectivity issue. 3. 3. The ELLW provides the same terms as Cisco’s standard limited lifetime warranty but adds next business day delivery of replacement hardware, where available, and 90 days of 8X5 Cisco Technical Assistance Center (TAC) support. Insert the new PIM (the PIM you received as part of the RMA process). Cisco Secure Client 4. Users will start the RMA process on the Product Returns and Replacement tool Main Landing Page (2). We continue to focus on the customer experience as we evolve the. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination. Phone: 61 2 8446 3411 (Option 4 ). Log into the Cisco POWR Tool Two login methods are available: Cisco. Go to Cisco Software Central and log in with your Cisco. com account. Cisco’s takeback and reuse program enables you to return your end-of-use equipment for free, via a simple, secure and sustainable process. IMPORTANT: If you or the organization you. For Sales Assistance: Now that you've received an e-mail from us with your RMA number, here are some steps to help you successfully complete your return. This video outlines the new automated Return Material Authorization process for rehosting licenses from a failed device. WARR-3YR-HW-1YR-SW. Guided workflow allows for automated troubleshooting cases (non-RMA) and RMA creation process for Service Requests (SR) opened for Cisco products. We answer: “Who can help me escalate my Cisco RMA incidents?” WHAT WE CANNOT DO • Create RMA incidents in CIS • This is handled by the SYNNEX Customer Service Team • Process RMA credits to Partner in. Be sure to add the RMA number to all shipping labels on products being returned. Exception: For United States and Canada, the RMA request must be created by 6:00 PM Eastern. Overview. Not everyone can contact Cisco TAC and raise a Case. 3 - Manage Your Inventory [Cisco DNA Center] - Cisco) but am not able to replace the switch. Page 1 of 3 How to complete return invoice UPS SCS Logística Brasil LTDA, as a Cisco partner, performs the replacement / exchange operation under warranty of its products. See Backup Server Settings. You are responsible for the returned parts until we receive them, including any. Open a service request to talk to a Cisco TAC engineer or use Cisco. If the steps outlined above have been followed and indicate that the unit requires an RMA, please contact Support to begin the RMA process. These routers are optimized for aggregation of dense 10 Gigabit Ethernet and 100 Gigabit Ethernet connections. San Jose, CA. After you choose a deployment type, the left pane displays menu relevant to the. rma Once TAC has determined the product to be DOA and eligible for new product, a request for a replacement and Returns Material Authorization (RMA) will be submitted. 1800-553-6387. com online resources to get technical information on demand. New RMA Process for the Cisco D9859 Advanced Receiver Transcoder Technical Reference First Published: February, 2015 Introduction This document describes the Return To Factory (RTF) process for Return Material Authorization (RMA) requests for theCISCO PUBLIC. They allow the business to understand the customer’s problem with the product and agree on the next best steps. Cisco Confidential PRR Duplicate RMA Feature In some cases, it may be more efficient to copy, or ‘duplicate’ an existing RMA to create a new RMA. Note: If your service contract (s) is already associated with your Cisco. Q. Update your RMA – Options and Walkthrough. You’ve raised a TAC case and your hardware has been given a grim diagnosis. This document describes the process for obtaining and installing activation keys for a subset of Cisco® security products (former IronPort ® products only): Product Activation for Software Products (Initial Purchase, Follow-On, and Renewals)First make sure you have a full running configuration backup of the primary ASA (more system:running-config). Produce a Demo or Evaluation LicenseThis document describes Cisco’s Smart Net Total Care (SNTC) Device Level Support: • TAC. Remove the old PIM. x still supports Hostscan functionality for VPN only posture with the Cisco ASA. 3 Way RMA ProcessThe program is open to all users of Cisco equipment and equipment branded by companies acquired by Cisco. We do it by providing and managing a comprehensive set of systems, tools and processes that meet Cisco’s guidelines. Customer Handoff Process. Process 1: Connect to Cisco and access software images. The Cisco Support APIs remove barriers to enterprise automation and can help end users shorten sales cycles and reduce operating expenses. Help with RMA Tools Get help with a variety of. PK !p6ê^ƒ ¶ [Content_Types]. Cisco does not accept Destroyed, Stolen, or Scrapped Products as a part of Cisco’s RMA process for Advance Replacements. Only product that has been issued a Cisco RMA number can be returned for credit. During the boot up, select Macros > User Defined > F6. This video describes, a step-by-step guide on how to onboard a cEdge device on vManage with the PnP automated option. o On-site troubleshooting of non-RMA’d Products o Working at heights (higher than 10 feet/3 meters) o Onsite building issues, e. com 2. RMA ย่อมาจากคำว่า“ Return Merchandise Authorization” คุณจะต้องมีหมายเลข RMA ก่อนที่จะส่งผลิตภัณฑ์ที่มีข้อบกพร่องกลับมาและทำการแก้ไขหรือเปลี่ยน. Asia Pacific. update ASA software to same version as the primary ASA. If you are unable to return the parts within this timeframe, please follow the extension request process. FAQ | En français. As per the device's replacement warranty, Cisco Meraki can replace a faulty device. Supported Transceiver Modules Use the Cisco Product Returns and Replacement Process (RMA) to return your WAVE devices, follow these steps: Step 1 With your web browser, navigate to the Cisco Product Returns & Replacements (RMA) , shown in Figure 1 . not an authorized RMA number, which is used to return products to Cisco, but a temporary tracking number. This document describes the process for obtaining and installing activation keys for a subset of Cisco® security products (former IronPort ® products only): Product Activation for Software Products (Initial Purchase, Follow-On, and Renewals)If you experience an issue during the process of rehosting licenses from a failed product, open a case inSupport Case Manager (SCM). Track the shipment status of your Cisco parts here. CISCO PUBLIC INFORMATION, meraki-rma-only-service. Some companies allow only defective products to be returned; others allow any software to be returned if. Tested by connecting to different switches (Cisco and Meraki) 3. Copy the configuration from the failed router to the replacement router. This seen when the switch crashes in Cisco IOSd process. On November 14, 2021, partners and distributors will have the ability to submit their eligible Return Materials Authorization (RMA) with Credit requests in the Cisco Commerce Workspace (CCW) Self-Service Returns tool. Complete these steps to install and configure the new supervisor: Install the new supervisor in the chassis and, in case the supervisor uplinks are used for VSL, connect them physically. Backup and Restore is not Configuration Import/Exportconfiguration on the active between all the members in the stack. Asia Pacific. Most customers work with a Cisco partner to buy Cisco products. xml ¢ ( Ì™ÛrÚ0 †ï;Ówð趃…Ü6I;˜ôpÕCf’>€j/ Ö–4’ áí+›“Ã81 kä av÷ÛµùYi'· e @i&xŠH Ðtò ftY˜èË£ýxC"ù EŸ6ß«B¥ˆ••}õ9nµø#¡Ý¤¾Ðn£ ÐGa¨” ˨±õÀ+ž å2Úæ [Ëú;zÁ¤~c“}†ªºò4 f€ÝO{ Ë!º£Êü ¥Í Ki°T m. Fax: 408 525-9100. 1. Back up the current configuration. Purpose and scope. Get an RMA Number . What is an RMA?*****. com Europe & Emerging Countries: emear-lsc-spvtg@cisco. - Cisco RMA'ed 114 M3 blades with defective memory sockets, we received new blades. Federal employee benefits software form. Contact Asset Recovery for questions or concerns regarding RMA returns. This Service provides an optional add-on hardware replacement service for existing Cisco customers with active with the normal shipping process. Cisco License Manager (CLM)—This method automates the process of obtaining licenses and deploying them on Cisco devices. RMA stands for “return material authorization”, and it is permission for you to return a product back to the supplier. Please note that access restrictions identified by Cisco may apply. Exception: For United States and Canada, the RMA request must be created by 6:00 PM Eastern. What is a RMA number for a FedEx? The RMA ( Return Materials Authorization) number is assigned by you and helps identify a shipment as an authorized FedEx Return shipment. Software support will be as follows. There are details that must be worked out for productive use, however the basic concept would remain the same. When Automating Processes, Some Win Bigger Than Others. Cisco Technical Services help to ensure that your Cisco products and network operate efficiently and benefit from the most up-to-date system and application software. Return the failed product to Cisco, if you have a return merchandise authorization (RMA) for a physical product. To do this, you must. For RMA outside of the US and Canada, under SDS (Same Day Ship), which requires return to a location outside of the country, Customer shall ship. The switch shows as unreachable. Be sure to add the RMA number to all shipping labels on products being returned. You can begin the RMA process from the Cisco Returns Portal. 3. Cisco Wide Area Application Services Command Reference (Software Version 6. Prefix: The alias must begin with the pattern string. Customer's sole and exclusive remedy and the entire liability of Cisco and its suppliers under this limited warranty will be, at Cisco's or its service center's option, shipment of a replacement within the warranty period and according to the replacement process described in the warranty card (or if no warranty card, as described on the Cisco. After RMA process is completed, log into Cisco vManage and verify that your new virtual devices are discovered by the vManage. The TAC engineer will hand you off to the logistics team, who will generate an RMA number for you. 1) When an RMA is needed, the system will send a handoff email to the SR requester or Acknowledgment contact. Under the terms and conditions of Cisco Systems RMA policy the replaced parts must be returned to Cisco Systems for analysis within ten (10) days to allow Cisco Systems to continue to improve the quality and reliability of the product. com. The URL for PRR is:. See Labeling the Shipment . Configure the replacement unit for reachability, upgrade the firmware to be the same level as the Secondary WLC and copy the file across. Step 2. Latin America. If you purchased through a Cisco Meraki. Products are fully remanufactured and certified. When your device is taken off the inventory, shipped elsewhere for redeployment or returned to Cisco for replacement using the return merchandise authorization (RMA) process, you can use the de-register option to cancel the registration on your device. 3. The return label must be underneath the shipping label. In a previous post, Jim Fuller, Senior Director of Technical Services focused. Hardware replacement: Cisco or its service center will use commercially reasonable efforts to ship a replacement part within 10 working days after receipt of the RMAconfiguration on the active between all the members in the stack. Welcome to Global Order Management RMA One Source Forum! The objective of Global Order Management is to ensure every RMA (Returned Material Authorization) is delivered to our customers within agreed commitment. com, which provides You with helpful technical and general information on Cisco Products as well as access to Cisco's on-line Software Central library. The actual feature that generated the MTS event that ELTM is. Options. For wireless APs, the replacement device is assigned to the same site, provisioned with primary wireless. If you purchased through a Cisco Meraki reseller, your refund will be issued by that reseller. See Commands for Retrieving Disk Information. During the boot up, hit F2 and enter the BIOS utility. Insert the new PIM (the PIM you received as part of the RMA process). Most mail-order businesses have a policy concerning returns. Network managers face increasing challenges to providing higher availability, including unscheduled down time, lack of expertise, insufficient tools, complex technologies, business consolidation, and competing markets. How do I make a request for an RMA and/or if I have questions about the request process? A. The factory reset process is used in the following scenarios: Return Material Authorization (RMA) for a device: If you have to return a device to Cisco for RMA, remove all the customer-specific data before obtaining an RMA certificate for the device. Phone: 61 2 8446 3411 (Option 4 ). ACLs are one of the methods to confirm that unlabeled traffic is reaching the node • With the hardware keyword in the command syntax we can check if traffic is matching ACL lineThis document provides a detailed overview of the ordering process for Catalyst 9200 Series switches on Cisco Commerce Workspace. This document must be read in conjunction with How Cisco Provides Services, which is incorporated by reference into this document. The following checks must be made when determining if a Cisco Meraki MV is faulty. From the new switch console run the command setup-clean-config. For services including Advance Replacement, Cisco will use commercially reasonable efforts to achieve the service levels. V. Access to Cisco's Technical Assistance Center (TAC) will be available 24 hours a day, seven days a week for a period of 5 years from the end-of-sale date for hardware and operating system software issues and for a period of 3 years from the end-of-sale date for application software issues. US/CAN I 5am-5pm Pacific. com APAC: apac-lsc-spvtg@cisco. Configure Cleanup the Replacement Switch. Complete these steps in order to download the boot image via the ASA CLI:Stacking and High Availability Configuration Guide, Cisco IOS XE Amsterdam 17. Cisco’s RMA numbers begin with a “600 or 900” and are 9 digits long. Step 5: select the new device as replacement one and start the workflow. Track your RMA Check the status of your RMA. This will remove the blade information from the configuration database. If any of the above resolved your issue, then the problem could be a firmware issue and a RMA isn't required. Customer's sole and exclusive remedy and the entire liability of Cisco and its suppliers under this limited warranty will be, at Cisco's or its service center's option, shipment of a replacement within the warranty period and according to the replacement process described in the warranty card (if any), or if no warranty card, as described on. 1. O. Close the carton and seal it with shipping tape. It is highly dependent on the level of maintenance. I am a fairly new hire on the network services team for a large clothing company. Our vendor stated RMA process was basically return and reorder due to manufacturer and supply. For detailed information on Cisco RMA policies (including detailed shipping instructions), go to the Product Online Web Returns (POWR) link on Important:If they are willing to be involved then you can draft an Email which they will send to Cisco requesting the RMA, or you can help them to sign in on the Cisco web site, go to the page to open a TAC case for RMA and help them fill out the items needed to open a TAC case requesting an RMA. . Transfer the boot software to the flash drive (disk0) on the ASA. Customer Benefits: Less troubleshooting - the IRE (Intelligent RMA Experience) Prediction Engine does the thinking and decides if the RMA is needed or n. Click Let's Do It. Return Material Authorization Definition. Cisco Nexus Dashboard Fabric Controller (NDFC) is the new, power-packed, feature-rich service ( exclusively available on the Cisco Nexus Dashboard (ND). NDFC embraces a Kubernetes-based microservices architecture. Email: lmo-help@cisco. 宛先： シスコシステムズ・リターンセンター E-Mail送信先： scfo-jpreturns@external. 1. First select a person at your organization to administer the portal. After the service call the field engineer prepares the return part for shipping and advises you of the Cisco RMA process. The 9120AX series access point is referred to as access point or AP in this. USer the right arrow -> to navigate to Boot Options screen and select the boot device. 0 describes the RMA Procedure. Cisco uses only approved partners to deliver service parts and labor to your site. 3. m. 3. See Chapter 2, “Installing the Cisco SRE Service. 2. How it Works: Our new RMA Creation process consists of four steps: Part Information Site Information Delivery Details Review & Submit Our Logistics and. If your refund request is approved, Cisco Meraki will email you an RMA number and we will process your return. RMAs will be processed when they are returned to San Jose, California, USA. com únicamente) Si inició la sesión con una cuenta Cisco. Figure 3. com for shipment process. They also detect malicious and/or counterfeit images by analyzing binary images installed on any Cisco device that come through our RMA process. WARR-3YR-HW-1YR-SW. docx 1 For Next Calendar Day and Next Business Day delivery, the RMA request must be created by 3:00 PM Local Depot Time for delivery on the Next Calendar Day or Business Day. If cisco RMA due to failure you can install in the same chassis cisco will change automatically, but if you installing new chassis ( may be contact cisco) BB **. Web: Go to the Cisco Support site and click Open New Case. docx Cisco RMA Only Service Service Summary: This Service Description must be read in conjunction with How Cisco Provides Services, which is incorporated into this document by reference. It starts with the excellent statement; “You can replace a faulty device with a replacement device available in the device inventory”. )For instance, if an RMA is opened for you on Friday after Cut off, we will process the RMA by Monday. Re-apply the configuration and license to the newly created virtual device so that the edge device can be completely recovered from the failure. Customer must return defective parts in accordance with Cisco’s return materials authorization (RMA) procedure located at within ten (10). Obtain an identical model, with the same number of network modules and same type and number of physical interfaces. 2(x) code may experience a HAP reset due to a segfault (signal 11) crash in the ELTM process when it is handling an MTS (Messaging and Transaction System) message. The device reloads and boots up with blank configuration. com. In addition to CEMS Maintenance Services, we also offer technical CEMS Hardware Training, including routine maintenance items, either on-site or at our location in Centennial, Colorado. . Restrictions. To that end, the best practice is to focus on the function that has the issue. If the shipping label was destroyed or is lost, log into Cisco Global Returns and print a new one. You can't send the product back without an RMA number -- well, you could, but it would either be marked "return to sender" or it would be misplaced and you'd never see it again. 3 Borders : CAT9500 (will be 9600 in the production) Edges : Mix of 9300s and 9400s SW Version : 17. Cisco Support Assistant. First, you'll have to contact the hardware manufacturer's RMA department to get. Step 2: Locate a successful backup of the faulty device. To return a Cisco product, use the return materials authorization (RMA) shipment process. Q. 2. 3. The screenshot below shows how the email will look like. We do it by providing and managing a comprehensive set of systems, tools and processes th. Define a trustpoint name in the Trustpoint Name input field. Cisco vWAAS Bundled Image Upgrade for ENCS 5400 Series, with RMA Process for Cisco EOS/EOL WAVE Devices RMA Process for Cisco WAVE Devices Figure 1 Product Returns & Replacement (RMA) Page Step 2 From the Search drop-down list, choose one of the following search options: † Company Name † Order Number † Product Name †. Cisco Responsibilities4: Register newly received FTD ( Cisco RMA one) to new FMC. May I still work with my partner to get a warranty return materials authorization (RMA)? A. 4. If we initiated an RMA process and have received a new router as a replacement, you need to upload the updated version of the authorized vEdge serial number file to the NMS. (30 minutes for severity 1 and 2 service requests) and all of Cisco’s RMA options (eight, as fast as two hours). 2 - Faulty device selection. Cisco ASR 9000 Series Aggregation Services Routers offer one of the industry’s highest-capacity Carrier Ethernet platforms. 2. In response to amirgolan. 3. Device roles are used to identify and group devices and to determine a device's placement on the network topology map in the Topology tool. Tags: SDWAN, vManage, cEdge, PnP, OnboardWhen your device is taken off the inventory, shipped elsewhere for redeployment, or returned to Cisco for replacement using the return merchandise authorization (RMA) process, you can use the deregister command to cancel the registration of your device. Actual delivery times may vary. Phone: 001 888 443 2447. With no human interaction, a Service Request (SR) and a Return Material Authorization (RMA) will be authorized proactively,. An optional free-form description of the entry. From Cisco factory when all new purchases include a Smart Account in an order. ** 341-0325-02(2KW ASR9K DC power module ) No check required Return merchandise authorization. However, to satisfy all stakeholders and minimize both downtime and cost, we must do troubleshooting to determine if an RMA is a correct path to follow. Click Add . 3. Nothing out of the ordinary. This video describes, a step-by-step guide on how to onboard a cEdge device on vManage with the PnP automated option. It’s the first part of the process of returning a product to a business to receive a refund, replacement, or repair. If your refund request is approved, Cisco Meraki will email you an RMA number and we will process your return. Cisco RMA Policy for Warranty and Hardware Support Contract Returns | En français. 1. • Fabric edge (FE) nodes: A fabric device (such as. Disposal processes comply with all applicable regulations. Package Parts: Parts should be packaged per Cisco’s. Session ID: 2023-11-19:1b92ef6eaadd79cd3e22b65 Player Element ID: performPlayer. Cisco shall bear the risk for loss or damage and pay for shipping costs (including any applicable duties, fees, licenses and customs formalities) of the failed Equipment to Cisco's designated location. 4. Execute the show diag command as seen below to check the 800 TAN number and deviation number. sent to wwrl-emea-returns@cisco. Click “Next: Enter Address & Contacts Input the pickup address & contact details If your refund request is approved, Cisco Meraki will email you an RMA number and we will process your return. RMAs play an important role in the reverse order fulfillment. 2) When you click on the "Complete your RMA button" in the email, it will take you to a review & submit page on the RMA tool. The request will be processed within 24-48 business hours. Enter RMA # Input the. A replacement sales order will be created as well as a RMA. Hardware Replacement: Also known as Return Materials Authorization (RMA), this is the ability for you to return a product deemed to be defective and to receive a replacement at the service level specified in the terms and conditions of your service agreement. in the KVM screen, select the Macros option (on top left) > Manage > New > F6 > Add. Step 1 Install the RMA service module into the router. Enter the host IP address to access the Cisco DNA Center GUI, using HTTPS:// and the IP address of the Cisco DNA Center GUI that was displayed at the end of the configuration process. Automatic advise (auto-advise) occurs when the auto-upgrade process cannot find appropriate stack member software to copy to the new switch. Follow Cisco RMA process. You can begin the RMA process from the Cisco Returns Portal. They are vital to identify the best TAC team to handle your request and receive the fastest response to your case. We work directly with the SYNNEX Customer Service Team to open and resolve Cisco RMAs. You are responsible for the returned parts until we receive them, including any. 10-03-2016 05:35 AM - edited 03-01-2019 04:31 AM. Please allow up to 3 weeks for processing, closure, and any credits to be generated. (RMA) process, try the following: Try the device on a different display screen. Q. To do this, you must. 1. Description. S3 or S4. Email: lmo-help@cisco. During the activation process, the phone downloads the certificates from the cloud, thereby ensuring that the phone can communicate with Expressway. Cisco ASR 9000 Series Aggregation Services Routers offer one of the industry’s highest-capacity Carrier Ethernet platforms. In order to add a RADIUS server, navigate to Security > RADIUS > Authentication. 5. The parts contained in this shipment are replacement parts provided under Cisco Systems Advance Replacement Service. This video outlines the new automated Return Material Authorization process for rehosting licenses from a failed device. It even works if you buy used as long as its a NA SKU. This seen when the switch crashes in Cisco IOSd process. As above, you need to open a normal case first, then ask the the TAC engineer to conduct an EFA. Choose Tools > File Management in the ASDM. com until a Cisco ASA device begins using it. You should have the original sales order number and RMA number in hand when you contact us. This guide provides instructions on how to install your Cisco Catalyst 9120AX series access points and provides links to resources which can help you configure the access point. Certificate of Destruction (CoD): This option is available when business conditions prevent the return or RMA Process for Cisco CSP Devices. Usage tips. com. A. Australian Distributors. These special situations are priced and scheduled on a case-by-case basis. 1: ncs5500-sysadmin-7. com The Cisco Smart Software Manager On-Prem (Cisco SSM On-Prem) license server is designed to mirror the Cisco Smart Software Manager’s license workspace experience through a common user interface and similar features. Provision the phone in the Cisco Unified Communications Manager database using any accepted provisioning method. 6 user guide (Cisco DNA Center User Guide, Release 2.